Frequently Asked Questions

Q. How do I make a reservation?

Ans: You can book your stay directly through our website or by contacting our reservations team. Booking directly ensures you receive the best available rates and the most accurate information about our resort.

Q. What payment methods do you accept?

Ans: We accept all major credit cards. Full payment or a deposit may be required at the time of booking depending on the reservation type and season.

Q. What is your cancellation policy?

Ans: Cancellation policies vary by date and reservation type. The full details for your stay will be displayed during booking and included in your confirmation email. Please review these terms carefully to avoid any last-minute charges.

Q. What is the minimum age required to book a stay?

Ans: Guests must be at least 25 years old to make a reservation and check in. A valid government-issued ID is required upon arrival.

Q. Are pets allowed?

Ans: Pets are not permitted at TOPS’L. This helps us maintain a clean and comfortable environment for all guests, including those with allergies.

Q. What are the check-in and check-out times?

Ans: Check-in begins at 4 PM and check-out is at 10 AM. These times allow our team to properly prepare each accommodation for incoming guests.

Q. Is early check-in or late check-out available?

Ans: We may be able to accommodate early check-in or late check-out depending on availability. Please contact us the day before arrival or departure, and we’ll do our best to assist.

Q. Where do I check in when I arrive?

Ans: All guests check in at the TOPS’L front desk located within the main resort area. Directions and arrival details will be provided in your confirmation email.

Q. Is parking available at the resort?

Ans: Yes. Complimentary on-site parking is available for registered guests. Parking areas are conveniently located throughout the property.

Q. Which airport should I fly into?

Ans: The nearest major airport is Destin–Fort Walton Beach Airport (VPS). Other nearby options include Northwest Florida Beaches International Airport (ECP) and Pensacola International Airport (PNS).

Q. Do you offer shuttle or transportation services?

Ans: TOPS’L does not provide shuttle transportation. However, rental cars, rideshares, and local taxi services are readily available at all nearby airports.

Q. What amenities are included with my stay?

Ans: Guests enjoy access to a wide range of resort amenities including pools, fitness facilities, tennis courts, beach access, and clubhouse areas. Amenities may vary depending on the building or accommodation type.

Q. Do you have beach access, pools, or sports facilities?

Ans: Yes. TOPS’L offers direct beach access, multiple pools, tennis and pickleball courts, fitness centers, and scenic walking paths throughout the resort.

Q. Do the units come with Wi-Fi and basic supplies?

Ans: All accommodations include complimentary Wi-Fi, linens, bath towels, and basic starter supplies such as toiletries and kitchen essentials.

Q. What should I do if something goes wrong during my stay?

Ans: If you experience any issues, please contact our front desk or guest services team immediately. We are here to help and will work quickly to resolve the problem.

Q. What do I need to do before checking out?

Ans: Before departing, please collect your belongings, tidy the space, and follow any check-out instructions provided in your confirmation email or within your unit. Key return details will be shared during check-in.